RETURNS AND EXCHANGES
This policy relates solely to purchases made in and from the United States.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID.
THE ARTIST OUTPOST RETAIL STORE PURCHASES
The Artist Outpost gladly accepts returns, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 15 days of original purchase, in the United States only. We cannot accept cross-border returns. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged.
THE ARTIST OUTPOST PHONE, INTERNET AND IN-STORE ORDERS
Ship on Your Own: Customers must send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:
Your name and billing address
The name, address and ZIP code of the person who placed the order, if it was a gift
The original purchase price and approximate date of the purchase
The item number of the merchandise, if available
Our return address is:
The Artist Outpost
340 Pleasant ave
New York, NY 10035
contact us at 917-388-3830 or firstname.lastname@example.org